External Customer Ombudsman

How does the process work?

1. Contact us

Send your appeal to verifikation@tradera.com. Describe your case and attach relevant documentation – receipts, correspondence, or anything else that supports your claim.

2. Tradera reviews the case

The vast majority of cases are handled conclusively by Tradera's security department and are not referred to the ombudsman. External review is reserved for a very small selection of cases – typically those of a principled nature, with unusual complexity, or where there are special reasons for an external party to review the decision. Submitting an appeal does not therefore mean that the case is automatically reviewed by the ombudsman.

3. The ombudsman reviews

All written documentation from both parties is submitted to the ombudsman, who makes an independent and well-reasoned assessment based on applicable rules and agreements.

4. A decision is made and communicated

The ombudsman's decision is clearly reasoned. Tradera acts in accordance with the decision.

5. The case is anonymized and published

The decision is published on this page without personal data, as a contribution to transparency and guidance for future cases.

Want to appeal a decision? Send your case to verifikation@tradera.com and we will assess whether it is suitable for review by the ombudsman.

Important to know: It is Tradera that decides which cases are referred to the ombudsman. Initially, a limited selection is handled to ensure a high quality in the review process. It is not possible to independently demand a review by the ombudsman.