Customer service

No campaign code is needed. When you use the ad format “For sale”, the listing is automatically free. It will be free throughout 2026.

How to make a refund:

• Go to the list of Your Sold items. In the menu "More actions" you will find "Refund".
• Choose whether to refund the entire amount or a partial amount.
• Choose how you want to pay for the refund, you can use your balance or one of our other payment options.

Q: Is it possible to get a refund and have the amount added to the next invoice or as a negative balance?

A: No, it is no longer possible to get a refund and have the amount added as a negative balance.

When placing a bid on Tradera, you commit to paying for the item if you win the auction. Therefore, bids cannot be removed. You may ask the seller if they agree to cancel the purchase, but they are not obligated to accept.

If the seller chooses to cancel the purchase, they can do so under “No Sale” in the “More Actions” menu in Your Sold list.

Lower a maximum bid

If you’ve placed a maximum bid and later regret the amount, you can lower the maximum bid. Here’s how:

• Go to the listing
• Click on "Edit maximum bid"
• Enter the amount you want to lower it to

Click confirm, and the maximum bid is now updated!

Have you not received the product, is it not as described or broken?

With buyer protection

If you have buyer protection, you can start a case by clicking "Problems with purchases" under "More actions" in the list Your purchases. Customer service cannot start the case for you, you need to do that yourself. You can open a case within 30 days after you have paid for the order.

Without buyer protection (local pick up)

If the seller has not responded or shipped within 7 days, report it by clicking on "Problems with purchase" under "More actions" in the Your purchases list. Unfortunately, Tradera's customer service is unable to help you without buyer protection.

Read more about buyer protection

The seller is the one who knows when the package will be sent, Tradera unfortunately does not have that information. You can ask the seller when the package will be sent by asking a question on the "Contact" button in the ad or on the Chat icon in the list of Your purchases. The seller has 7 days to ship the item. If the seller doesn't respond or ship within 7 days, you can report an issue with the purchase.

You can cancel/change the shipping as long as you have not submitted the package to the agent.

How to do it:

1. Go to the list of Your sold items

2. Click on "Cancel/Change shipping"

3. Choose whether you want to cancel or cancel and book new shipping

If you book new shipping, the old QR code/shipping label will be invalid, and you will receive a new confirmation email with the new shipping documents.

Here's what to do if your listing has received no bids

If you haven't received any bids or the reserve price hasn't been met, you can cancel the listing yourself.

• Go to the Active listings list.
• Click the "More" button next to the listing you want to cancel
• Click "Cancel"

The cost of any add-ons will be charged even if you cancel the listing.

Has the listing received bids?

You are bound to sell the item on Tradera once you have received a bid.

Has the item been lost or has the condition changed? Then you can make an addition to the listing describing what happened, and you can also contact the highest bidder from the Active listings list.

What happens when the auction ends? Let the winner know what went wrong and agree on a solution. For example, you can offer a discount if the item was damaged. If no deal is reached, you can cancel the sale to get the commission back, or refund the buyer if they missed that something went wrong and accidentally paid.

Giving a discount, issuing a refund, and cancelling the sale can all be done directly in the Your sold list under "More actions".

Has the item been stolen or completely broken? Then you can contact customer service and we will help you.

Great that you want to sell on Tradera! Here you will find all the common questions that usually come up when getting started.

All payments are securely processed via Tradera. This means that when the buyer pays for the item, the amount will be added to Your wallet on Tradera. You can choose to withdraw manually when it suits you or set up automatic withdrawals.

Tip! Pay for the shipping with your balance to keep all transactions in one place.

Has the ad not received any bids?

1. Go to Active listings or directly to the ad

2. Click on "Edit"

3. Make your changes and click "Save"

Has the ad received bids?

Then you can click on "Edit" and then make an addition that will be visible in the ad description. You can also change the area/region you are selling to. You can expand to the EU or Worldwide.

How does the process work?

1. Contact us

Send your appeal to verifikation@tradera.com. Describe your case and attach relevant documentation – receipts, correspondence, or anything else that supports your claim.

2. Tradera reviews the case

The vast majority of cases are handled conclusively by Tradera's security department and are not referred to the ombudsman. External review is reserved for a very small selection of cases – typically those of a principled nature, with unusual complexity, or where there are special reasons for an external party to review the decision. Submitting an appeal does not therefore mean that the case is automatically reviewed by the ombudsman.

3. The ombudsman reviews

All written documentation from both parties is submitted to the ombudsman, who makes an independent and well-reasoned assessment based on applicable rules and agreements.

4. A decision is made and communicated

The ombudsman's decision is clearly reasoned. Tradera acts in accordance with the decision.

5. The case is anonymized and published

The decision is published on this page without personal data, as a contribution to transparency and guidance for future cases.

Want to appeal a decision? Send your case to verifikation@tradera.com and we will assess whether it is suitable for review by the ombudsman.

Important to know: It is Tradera that decides which cases are referred to the ombudsman. Initially, a limited selection is handled to ensure a high quality in the review process. It is not possible to independently demand a review by the ombudsman.