How do I cancel an active auction with or without bids?

Here's what to do if your listing has received no bids

If you haven't received any bids or the reserve price hasn't been met, you can cancel the listing yourself.

• Go to the Active listings list.
• Click the "More" button next to the listing you want to cancel
• Click "Cancel"

The cost of any add-ons will be charged even if you cancel the listing.

Has the listing received bids?

You are bound to sell the item on Tradera once you have received a bid.

Has the item been lost or has the condition changed? Then you can make an addition to the listing describing what happened, and you can also contact the highest bidder from the Active listings list.

What happens when the auction ends? Let the winner know what went wrong and agree on a solution. For example, you can offer a discount if the item was damaged. If no deal is reached, you can cancel the sale to get the commission back, or refund the buyer if they missed that something went wrong and accidentally paid.

Giving a discount, issuing a refund, and cancelling the sale can all be done directly in the Your sold list under "More actions".

Has the item been stolen or completely broken? Then you can contact customer service and we will help you.