Can my parcel from DHL Express be opened?

Packages sent with DHL Express may, in some cases, be opened for security or customs inspection. This is part of DHL’s and the authorities’ procedures to comply with international security requirements.

If a package is opened, it will be visible as it is resealed with DHL Express tape.

Why are inspections carried out?

• To ensure that the contents comply with laws and import regulations.
• For security reasons or as part of random spot checks.
• To review customs declarations for international shipments.

What does this mean for you as a buyer?

• You don’t need to do anything, this is a normal routine procedure.
• The package may be opened and then resealed by DHL Express or the customs authority.
• Delivery may be slightly delayed if an inspection takes place.