Safe trade
Orders with higher amounts go through our Safe Trade routine. This routine exists to increase security for buyers, which in turn leads to increased sales of more expensive items for you as a seller. Here you can read more about how it works.
The buyer has paid
The buyer’s payment is safely held by Tradera. Now the package should be shipped or picked up as usual.
On the way
With Tradera shipping, you can easily follow your package in the order details under Your sold items or Your purchases.
Buyer needs to confirm
Once the buyer has picked up the package, they have up to 48 hours to confirm delivery.
The seller gets paid
When the buyer has confirmed, or if the time has expired, the seller receives the money in their wallet on Tradera.
This is an automated process. Therefore, we don’t respond to messages in the thread as long as everything is working as expected. If something goes wrong with the transaction, we’ll review the case manually.
Frequently Asked Questions
- If the shipping was booked via Tradera: Send the item as usual. Once the buyer picks up the parcel, they can confirm that everything is in order, and the payment will then be released to you.
- For in-person pickup: Ask the buyer to go to their messages on Tradera and confirm receipt by clicking “Yes, everything is ok.” The payment will be approved immediately and appear under Your balance.
- If the shipping was booked outside Tradera: You’ll receive a message from us asking you to provide the tracking number and carrier so we can track the shipment and inform the buyer. Within 72 hours of the buyer collecting the item, a prompt will be sent asking them to confirm delivery.
What if the item has already been handed over in person? If pickup has already occurred, you can contact the buyer and ask them to approve the payment. You can also send them a reminder via Tradera by marking the item as collected:
Your sold items > Mark as collected
What happens if you don’t respond to Tradera? If you don’t provide the requested information and we cannot clearly see that the item has been sent or handed over, we will refund the buyer after a manual review.
The buyer’s payment becomes available for payout in your wallet as soon as the buyer has confirmed and approved the delivery. They have 48 hours to do so from the moment they pick up the parcel; if they don’t respond, the money will become available shortly after the time has expired.
As a buyer, you’ll be prompted to approve the transaction once you’ve received the item - or report if something went wrong.
When it’s time to confirm receipt, you’ll get a message from Tradera, usually when the seller marks the item as sent or when tracking shows that it has been delivered. You’ll then choose one of the following:
- Yes, everything is ok - if you’ve received the item and everything matches the description.
- Yes, but something is wrong - if the item doesn’t match the description. If you added our Buyer Protection at checkout, you’ll be redirected to start a case.
- No - if you haven’t received anything at all.
What if you don’t respond? If we don’t hear from you despite reminders, the case will move to manual review. If there’s proof the item was delivered, the payment will be released to the seller.
If you have an ongoing Secure transaction that you need help with, you can write in the thread where you received the automatic message from Tradera. A button will then appear that you can press to get help from someone on the security team.
Sometimes a seller’s account is temporarily suspended or restricted while a transaction is under review. This doesn’t necessarily mean there’s a problem with your specific purchase.
Common reasons include:
- The seller needs to verify their identity or other account details
- There are suspected rule violations or an unusually high number of complaints
- The seller has unpaid fees or other account-related issues