When you shop on Tradera, you can feel safe! With our Buyer Protection, you will be compensated if the item does not arrive or does not match the description. The protection is added to your payment via Tradera, providing you with extra security in your transaction.
Why is Buyer Protection becoming mandatory?
Tradera is already Sweden's safest marketplace, but we're not stopping there. We want all our buyers and sellers to feel safe and get the help they need if something goes wrong. Buyer Protection is a crucial part of creating this security, and without it, our ability to assist is limited.
What does Buyer Protection mean for me as a buyer? For you as a buyer, it means that Tradera will help you get your money back if the item doesn't arrive or if it's not as described. You report the problem by clicking the "Problem with purchase" button under "Your purchases," where you can also suggest the desired action. Tradera will help mediate with the seller if you can't come to an agreement.
What does Buyer Protection mean for me as a seller? For you as a seller, it means that Tradera can assist when a buyer has reported a problem with a purchase. If you believe the report is unjustified, Tradera can help assess the case. If the buyer has valid reasons for the report, you can quickly and easily issue a refund through Tradera. This often avoids conflict when done through Tradera's system.
Fixed-price listings and auctions published before the change are not subject to the mandatory Buyer Protection. However, from January 7, 2025, all new listings will be included, and Buyer Protection will be clearly displayed directly in the listing.
The cost of buyer protection is calculated per order, not per item. In case of combined shipping from the same seller, the entire shipment is counted as one order, and the cost is based on the total order value – regardless of the number of items.
You can opt out of buyer protection when picking up your purchase, but we recommend keeping it in case any issues arise later.
Currently, we cannot offer buyer protection for certain categories.
Examples of categories where we cannot offer buyer protection:
Buyer protection is there to keep everyone safe. Even with a trusted seller, things can go wrong, like a package getting damaged or there being a mix-up. Buyer protection is like an extra safety net in case that happens.
While the Distance Contracts Act provides you with protection, Tradera's buyer protection offers additional security. In case of a dispute with the seller, for example if you cannot reach an agreement, Tradera will help you resolve the matter. You don't have to take it further to the General Complaints Board (ARN) or other authorities yourself. It is also part of a uniform policy that applies to all purchases with us, to create clarity and security.