With Tradera’s buyer protection, you are guaranteed to get your money back if the item is not delivered or differs significantly from the description. You can shop second hand with the same security as when buying new.
What does the buyer protection cost?
Buyer Protection costs SEK 2 + 5% of the order value, maximum SEK 499. It applies regardless of whether you pay directly, by invoice or by installments.
The price may differ between categories and countries:
Watches: For buyers in Sweden purchasing in the Watches category, Buyer Protection costs SEK 2 + 5% of the order value, maximum SEK 749. This applies to shop items and listings (auction and Buy now) published from 13 October 2026. For listings published before that date, the maximum is SEK 499.
Netherlands: For buyers in the Netherlands, Buyer Protection costs SEK 7.50 + 5% of the order value, with no maximum. This applies to all categories, for shop items and listings (auction and Buy now) published from 13 October 2026. For listings published before that date, SEK 2 + 5% of the order value applies, maximum SEK 499.
The price of buyer protection is always shown in the listing, and the exact price for your purchase is shown at checkout before you pay.
How do I use my buyer protection?
You use Buyer Protection by clicking on "Report a problem with purchase" under "More actions" in the "Your purchases" list.
The right of withdrawal only applies if you buy from a company. The majority of all transactions on Tradera take place between private individuals.
For Swedish users
Buyer Protection is mandatory for all orders that cost SEK 200 or more when the seller is a private individual from Sweden. It can only be opted out of in the case of local pickup, or in certain categories
When buying from a Swedish company the buyer protection is optional except for when you chose to pay with Klarna
When buying from a foreign company buyer protection is always mandatory
When you chose to pay with Klarna the buyer protection is always mandatory
For other users
Buyer protection is always mandatory for buyers living outside of Sweden
In some categories we are currently unable to offer buyer protection. These include:
Housing & Premises
Vehicles and boats: Cars, Motorcycles, Mopeds, Motocross, Snowmobiles, ATVs, Motorhomes, Trucks, Agricultural machinery and Boats
Tickets & Travel: Flight tickets, Bus & train tickets, Cruises, Hotels & accommodation, Concerts, Festivals, Theater tickets, Cinema tickets, Sports events, Race entries, Experiences, Gift cards & discount codes and Other tickets
Buyer protection is calculated per order, not per item. If you buy several items from the same seller and they are shipped together (combined shipping), the entire delivery counts as one order. You then pay buyer protection once, based on the total order value, regardless of how many items the order contains.
Buyer protection is paid by the buyer. If the buyer reports a problem with the purchase, you can respond to the case and attach evidence, such as tracking information or photos. Tradera assesses the case based on the evidence from both parties. If the buyer has valid reasons, you can easily issue a refund directly via Tradera.
The buyer protection helps you if the transaction goes wrong. When a refund is issued, the cost of buyer protection remains, since you have used the service.
When you have purchased from a private individual, you need to contact the seller to resolve the situation. If the seller does not respond or you cannot reach a solution, you have the option to click on "Report a problem with purchase" under "More actions" in Your purchases. You can also leave negative feedback or file a police report if a crime has occurred.
When you report a problem with a purchase, our security department will review the seller’s account. However, we will not be able to assist you with a refund from the seller if you do not have buyer protection.
You have 30 days to create a case via our buyer protection from the time you have completed the payment. This does not apply if you paid with Klarna, in which case you have 120 days.