How do I handle a problem with a purchase? With / without buyer protection
Have you not received the product, is it not as described or broken?
When you have buyer protection
If you have buyer protection, you can start a case by clicking "Problems with purchases" under "More actions" in the list Your purchases. Customer service cannot start the case for you, you need to do that yourself. You can open a case within 30 days after you have paid for the order.
When you don't have buyer protection
If the seller has not responded or shipped within 7 days, report it by clicking on "Problems with purchase" under "More actions" in the Your purchases list. You can also report the matter to the police. Unfortunately, Tradera's customer service is unable to help you without buyer protection.
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