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When do I have the right of withdrawal? The right of withdrawal means that you have the right to return a product or withdraw from the order of a service.

The withdrawal period, meaning the time you have to withdraw from the purchase, is 14 days, when you have purchased something at a distance, for example online or over the phone.

You don’t have the right of withdrawal when you shop in a physical store. However, some companies offer free returns or the right of replacement.

The right of withdrawal is stipulated by law. The right to return or exchange goods is determined by the companies.

You don’t have the right of withdrawal when you purchase something from a private individual.

I am not a company, but a private individual, you buy something from me, you keep it.

Right of withdrawal | Konsumentverket