What counts as an incorrectly described item?

If your purchase is covered by Buyer Protection and the item is not as described according to the information below, you can start a case.

If the purchase is not covered by Buyer Protection, you can contact the seller directly. The seller is not obliged to compensate you, but many choose to help anyway.

Counts as incorrectly described

• The item you received has major defects or damages not stated in the listing.
• For example, large holes, stains, or cracks not shown in photos or mentioned in the text.
• The item is missing parts or accessories listed in the ad.
• The item has a completely different color than stated.
• The item has a completely different size or model than described.

Does not count as incorrectly described

• The listed condition clearly shows visible signs of use.
• The item doesn’t fit or look as you expected.
• The color shade appears different from what you saw in the photos.
• Dust, hairs, tiny stains, or very small scratches are not considered.
• The packaging may be slightly dented or show minor wear.
• Any defects mentioned in the listing or in communication with the seller.